Returns & Exchanges
At Positive Grid, we stand by the quality of our gear and offer a 30-day satisfaction guarantee on all hardware and software purchases. If you are not completely satisfied with your sound, you can return your items for a full refund or exchange within 30 days of delivery.
Initiate Your Request
Visit our online Support Center and submit a return request ticket with your order number and the reason for the return.
Receive Authorization
Our support team will review your request within 24-48 hours and provide a Return Merchandise Authorization (RMA) number and a prepaid shipping label.
Pack Your Gear
Securely pack the items in their original packaging, including all cables, manuals, and accessories to ensure a smooth inspection process.
Ship and Refund
Drop off the package at any authorized carrier location; once our warehouse receives and inspects the unit, your refund will be processed to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing