Frequently Asked Questions
Everything you need to know about your Positive Grid experience.
What is the standard shipping time for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location.
Do Positive Grid products come with a warranty?
Yes, all our hardware products include a one-year limited warranty that covers defects in materials and workmanship under normal use.
What is your return policy for hardware and software?
We offer a 30-day return policy for hardware products in original condition. Please note that digital software downloads are non-refundable once the license key has been redeemed.
Are your amplifiers compatible with both iOS and Android?
Yes, our Spark and Bias series apps are available for download on both the Apple App Store and Google Play Store, ensuring compatibility with most modern mobile devices.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How do I update the firmware on my device?
Firmware updates can be performed by connecting your device to a computer via USB and using our dedicated firmware updater tool available on our support website.